Job Description

Kickstart your career with a new job opportunity! Our client in Naperville is looking for a Bilingual Contact Center Agent to join their team! This technology-driven company provides help with maintenance repair and home solutions. If you are a bilingual in Spanish and have the drive to build relationships with customers and upsell, this position for you! 

Contact Center Agent Responsibilities:  

• Sell home warranty and energy-related products and services to residential and commercial customers following quality standards, scripting processes and procedures as trained and documented in the company policy and procedure manual 
• Navigate systems efficiently and enter data accurately while resolving customer needs  
• Maintain thorough understanding and knowledge of claims and transfer processes. Adept at communicating the benefits of their suite of products and services 
• Communicate and comprehend the product and service sales process when following up with customers on enrollment errors 
• Possess excellent interpersonal skills, diplomacy and patience while interacting with customers, peers, management and other departments.  Comfortable with receiving coaching feedback and monitoring of calls 
• Create and maintain personal/team sales goals daily, weekly and monthly 
• Maintain and exceed client and customer expectations through professional telephone interaction on inbound and outbound calls 
• Demonstrate a personal commitment to promoting and providing exceptional customer service  

Contact Center Agent Requirements: 

• Bilingual in Spanish
• 1+ year experience in Sales or Customer Service   
• Previous work experience in a fast-paced Call Center environment preferred  
• Experience with direct or suggestive selling preferred  
• Strong attention to detail with ability to multitask while speaking with a customer on the phone  
• Motivation for sales, adhering to set computer guided scripts and procedures 
• Excellent verbal and written communications skills, effective listening skills and ability to identify needs through phone conversation 

This position is attracting top talent and will move quickly. If you are looking to further your career as a Bilingual Contact Center Agent and want to work on a talented team at a growing company, please apply today!   

Thank you,  

Ariel Greene
Project Manager- Office Services & Customer Service    
LaSalle Network  

Job Tags

Permanent employment, Work experience placement, Work at office,

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