Job Description

Role-Change Manager

What you will do:

Be a point of contact in coordinating all levels of change within the enterprise


Perform change reviews with implementers and stakeholders to ensure adherence to policy


Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes


Review and analyze change metrics and report metrics to leadership


Monitor and maintain the functionality of change management systems and applications


Develop and maintain procedural documentation


Train stakeholders in change policies, processes, and procedures


Audit the completeness and accuracy of all changes using the ServiceNow Platform


Proactively detect and prevent conflicts in change schedules


Collaborate with subject matter experts to refine processes and procedures to deliver and maintain service more efficiently

What you'll have an immediate impact on:

Ensuring that the change process is followed and that changes meet established guidelines and procedures.


Managing the risk associated with the Digital change portfolio and ensuring stability within the environment.

Qualifications

What experiences you'll need:

Bachelor's degree in engineering, computer science, computer information systems, management information systems or a related field of study,


Three+ years' experience in a technology change management program focused on ensuring relevant change management procedures, controls, and best practices are followed,


Excellent oral and written communications skills, including experience working and communicating with leaders,


Experience with the following Microsoft tools - Microsoft Excel, SharePoint, Microsoft Project, Visio

What may set you apart:

ITIL and/or change management certifications,


Experience with other ITIL practices - (problem management, event incident management, incident management)


Experience with ServiceNow and JIRA,


Understanding and experience with AGILE best practices


Experience in the financial services industry


DevOps experience,


Development experience,

Mandatory Skills


ITIL Change Mgmt

Additional Skills


Agile-Scrum-CIS

Job Tags

Immediate start,

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