Job Description

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Concierge for The Vanguard in Ann Arbor, MI .

Job Purpose:

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
• Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rental, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
• Offer services of ticket agencies, limousine service and tour guide organizations to guests.
• Service each guest comment/complaint according to procedure - escort and service VIP guests.
• OTHER DUTIES/RESPONSIBILITIES
• Assist in the cleanliness of the concierge lobby area to ensure that high standards are always kept.
• Familiarize oneself with the area; i.e., social, cultural, historical and physical attractions.
• Perform all duties assigned by the Front Office Manager/Front Desk Manager.
• Maintain and control concierge equipment.
• Perform duties concerning check-in and check-out of concierge guests with the front desk according to procedures.
• Keep and update Concierge Guest History Cards according to procedures.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Excellent hearing required to communicate in person and on telephone frequently.
• Moderate vision required to set-up food display. Understand recreational information.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Excellent comprehension and literacy required to make reservations for guest recreation.

• Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum. Pushing/pulling small cart.
• Bending and possibly kneeling required
• Mobility - able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
• Continuous standing 10% of time - communicating with guests. Sitting 40% of time, making reservations, dispensing information.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

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