Job Description

Job Posting: Customer Service Representatives (Claims Administrator) Hybrid

Position: Customer Service Representative (Claims Administrator)

Location: Hybrid 1 day on-site (Option to work in Rockland, MA or Wakefield, MA)

Contract Duration: 6+ months (Potential for permanent placement, but not guaranteed)

Pay Rate: $18/hr (Permanent salary if converted)

Hours: Monday – Friday, 8:00 AM – 5:00 PM EST (1-hour lunch)

Our client, a leading provider of full-service government unclaimed property solutions, is looking to hire 10 Customer Service Representatives (Claims Administrators) to join their growing remote team. These positions are responsible for handling inbound customer inquiries and processing claims related to unclaimed property.

Job Responsibilities:

• Data entry and processing of claims in the company’s proprietary database.
• Conduct analytical reviews of documentation to determine rightful ownership of unclaimed property.
• Verify and review claim documentation for accuracy and compliance with client guidelines.
• Answer inbound customer service calls related to unclaimed property claims, including claim status updates, documentation requirements, and online claim filing assistance.
• Train temporary staff on the claims process and correspondence procedures.
• Maintain professionalism and attention to detail in all claimant interactions.
• Collaborate with internal teams to manage special projects as needed.

Qualifications:

• 1+ years of customer service experience required (call center experience preferred).
• 1-3 years of relevant experience in claims processing or a similar role is preferred.
• Strong computer skills, including data entry and Microsoft Excel/Word proficiency.
• Ability to analyze documentation and determine property entitlement.
• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Must be legally authorized to work in the U.S. without sponsorship.

Additional Details:

• Home Office Requirement: Candidates must have a quiet, dedicated workspace free from distractions.
• Call Center Experience: Candidates must have at least 12+ months in a call center environment (experience can be spread across multiple roles).
• Call Volume: Candidates will be divided into two teams:
• High-call volume team: Handling approximately 50 inbound calls per day with fewer claims to process.
• Low-call volume team: Handling fewer calls but processing more claims.
• Call Nature: Calls will involve walking customers through claim submissions, explaining documentation requirements, and assisting with online claim processing.

This is a fantastic opportunity to join a growing team in a fast-paced and dynamic environment. If you have strong customer service experience, enjoy working remotely, and are eager to make a difference in government unclaimed property solutions, we encourage you to apply!

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