Job Description

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

Our client, an investment firm, is seeking a Desktop Engineer to join their team in New York, NY!

Responsibilities

• Provide high-level support for mobile device management (MDM) and desktop environments.
• Oversee system maintenance, upgrades, and policy management to ensure seamless operations.
• Manage and troubleshoot mobile devices, desktops, and laptops across the firm.
• Work with global teams to ensure alignment on system configurations and best practices.
• Support security, access management, and software deployments while ensuring compliance with company policies.
• Monitor industry developments and recommend technology improvements to enhance efficiency.
• Maintain detailed documentation and track activities using ServiceNow.
• Participate in an on-call rotation to provide after-hours support as needed.

Qualifications

• 6+ years of experience in a similar desktop engineering or IT support role, ideally within an enterprise or professional services environment.
• MDM expertise at a Tier 3 level, with a strong focus on Microsoft Intune and/or Ivanti MobileIron.
• Experience with system upgrades, access management, and security protocols.
• Strong networking knowledge (DHCP, DNS) and ability to troubleshoot issues efficiently.
• Excellent communication skills—this is a front-office, client-facing role.

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