Job Description

Our vision

We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!

The role

The Director of Business Operations, Sales & Marketing is responsible for oversight of Sales and Marketing Business Operations to improve profitability and efficiency through ongoing evaluation of processes, procedures and programs. 

Key responsibilities

• Partner with Sales and Marketing Site leaders to achieve overall Distribution Center objectives.
• Ensure that all financial and operational policies and procedures are in compliance.
• Ensure that all sales and marketing processes are operating efficiently and effectively.
• Provide timely and accurate financial forecasts.
• Ensure that Distribution Center is operating within budgeted numbers.
• Create and administer Operating and Capital budgets for Distribution Centers.
• Provide accurate and timely information on the business and key performance metrics.
• Identify and report individual performance trends that are outside of expected results.
• Audit system data to ensure accuracy of tour coding, personnel fields and contract details.
• Work with Accounting Dept. to ensure all expenses are properly recorded and accrued.
• Review monthly financial statements and provide variance explanations.
• Create an environment that fosters teamwork, drives for results and perseveres in a fast-paced, multi-faceted workplace.
• Manage sales exceptions and produce tracking reports for submission to Senior Leadership.
• Facilitate overall inventory strategies including pricing, mix and inventory levels.
• Partner with others on developing Marketing tour grids and for ensuring optimization of tours.
• Monitor and communicate staffing levels, recruiting targets and tour forecasts for optimal efficiency.
• Ensure all Broker requirements are met including compliance with local real estate laws, licensing, etc.
• Evaluate sales & marketing compensation plans for optimization.
• Work with Sales and Marketing Site leaders to create compensation incentives that will drive results.
• Ensure that all compensation plans, contests and other incentive earnings are properly documented, are within Company guidelines and are communicated to and approved by Compensation, Payroll and HR.
• Provide ongoing audit of all Sales & Marketing reports for content relevancy and data accuracy.

Why do Team Members Like Working for us?

• Excellent health care options (medical, dental, and vision that encourage preventative care – that start on day 1!).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

Job details

• Full-time
• Hybrid

Experience required 

• BA/BS/bachelor’s degree
• Min 8-10 years of Financial Analysis experience, preferably in the Vacation Ownership industry .

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Global Most Loved Workplaces® list in 2023, awarded three sought-after Stevie® Awards in The Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and two Silver Stevie Awards for Achievement in Corporate Social Responsibility and our very own Lauren George earning Communications Professional of the Year and maintaining our a Great Place to Work® certification for the second year in a row.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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