Job Description

As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best. In addition to the opportunity to lead with purpose and showcase your grooming skills, creativity and passion for animals, Petco also offers a dynamic and rewarding environment, including competitive base pay, medical, dental, vision and more, 401k and more, paid time off, Petco discounts, all the supplies & equipment you need, including brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc., state of the art equipment, including bathing system, kennels, tables, and dryers, career development and growth opportunities, such as Grooming Mentor and Grooming Instructor. The Grooming Salon Leader's primary purpose is to lead and manage grooming salon operations and grooming salon team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry-level and seasoned groomers. In addition, the Grooming Salon Leader is responsible for performing expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while also prioritizing the safety, comfort, and well-being of the pets in our care. This is an excellent opportunity for experienced groomers with proven technical expertise and leadership skills who are interested in growing and developing a team. Essential job functions include overseeing day-to-day operations of the grooming salon, ensuring smooth and efficient workflows, optimizing scheduling and grooming capacity, managing inventory levels in the salon, and executing staffing plans; recruiting, hiring, training, and supervising a team of entry-level trainees up to professional level grooming staff; creating and managing efficient grooming schedules; monitoring salon performance metrics; collaborating with store management to achieve sales targets and salon objectives; interacting professionally and effectively with pet parents; staying abreast of grooming industry trends and best practices; independently performing professional grooming services; operating and maintaining various grooming instruments; evaluating individual needs of each pet; educating and providing custom recommendations to pet parents; ensuring the well-being and safety of every animal in the salon; performing quality checks to maintain a clean and safe grooming area and salon; utilizing expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency. Education/Experience required includes 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program, strong leadership skills with 1-2 years previous experience of salon management or related field preferred, high-school diploma or GED preferred, very strong verbal and written communication skills, expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors, expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards, genuine passion for animals, strong decision making and problem-solving skills, results-driven focus on salon productivity and growth, strong attention to detail, capable of handling pets of all sizes and temperaments with care and empathy, and availability to work full time at a minimum of 35 hours per week including weekends, evenings, and holidays as needed. The work environment is mostly indoors in the grooming salon, requiring bending, kneeling, lifting up to 30 pounds, standing for long periods, possible exposure to heights using ladders or support tools, and interaction with pets and pet parents in a noisy and wet environment.

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