Job Description

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as full time (37.5 per week) Health Care Assistant to serve our patients at our Cleveland area Health Centers. This is a floating position

SUMMARY

The Health Care Assistant (Float) will provide patient-centered care and administrative support while floating across clinics in a specified region. This position plays a key role in ensuring quality patient care, providing general health and contraceptive information, assisting with medical procedures, and delivering excellent customer service.

This position requires strong communication and customer service skills, attention to detail, and the ability to work effectively in a team setting.

WHY YOU SHOULD JOIN?

Our Mission and Core Values

We deliver innovative health care, education, and advocacy no matter what.

• Accountable - We take responsibility for our actions and decisions
• Adaptable - We embrace change and remain flexible and resilient
• Collaborative - We work together, valuing diverse perspectives
• Kind - We treat everyone with compassion and respect
• Non-judgmental - We create a safe and inclusive environment
• Solution-oriented - We each operate as champions who look for effective solutions to challenges
• Strategic - We approach our work with a clear vision and thoughtful planning

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide clients with accurate information about services, including contraception options and funding sources.
• Greet and prepare patients for exams, ensuring excellent customer service.
• Assist with medical procedures, minor surgical procedures, and laboratory testing, including venipuncture.
• Collect and record patient medical and social history, ensuring accurate documentation.
• Administer medications as permitted within scope of practice.
• Perform clerical duties such as scheduling, canceling, and rescheduling appointments, as well as preparing and maintaining patient medical records.
• Competently utilize the computerized client information system for appointment scheduling, visit documentation, and fee collection.
• Maintain the cleanliness of exam rooms and ensure medical supplies are stocked.
• Handle medical waste and follow all safety protocols, including OSHA, HIPAA, and CLIA regulations.
• Work collaboratively with providers, health center staff, and administration to ensure smooth clinic operations.
• Work in the Customer Contact Center 1(day) a week or more, either from a health center or remotely from home. All necessary equipment and training will be provided for Contact Center duties.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong spoken and written communication skills.
• Excellent customer service skills, including the ability to anticipate additional needs of patients and adjust communication styles based on the audience and situation.
• Strong technical skills, with the ability to learn new systems quickly.
• Excellent attention to detail and thoroughness in task completion.
• Ability to work effectively with individuals from diverse socioeconomic backgrounds.
• Ability to work in a trustworthy, nonjudgmental, and professional manner.
• Commitment to the organizations values, service standards, and quality healthcare mission.
• Strong teamwork skills to collaborate with clinical staff, Contact Center personnel, and patients.
• Ability to travel between health center locations in the regional area as needed.

EDUCATION and/or EXPERIENCE

• 1-2 years advanced education or technical training preferred
• Experience in a healthcare setting desirable
• Family planning experience preferred

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