Help Desk Support Analyst Job at SuperCare Health, City of Industry, CA

ZEt3V1RDMVlvcnkxSkk5SEUxalZNSFJvY1E9PQ==
  • SuperCare Health
  • City of Industry, CA

Job Description

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Who We Are:

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for nearly 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

What We're Looking For:

The Help Desk Support Analyst at SuperCare Health will be responsible for providing technical support and troubleshooting for hardware and software issues from various departments and internal client groups. Your role is pivotal in ensuring that user issues are resolved efficiently and effectively while maintaining high customer satisfaction.

What You'll Do:

  • Identify, research, and resolve technical problems and assist with telephone calls, emails, and personal requests for technical support.
  • Maintain documentation, track and monitor the problems to ensure a timely resolution.
  • Analyze, troubleshoot and maintain software and hardware.
  • Will administer orientation functions concerning the IT department and train employees on basic functions of applications.
  • Will be able to administer user account information including rights, security, and system groups.
  • Will be required to be available “on call” during certain scheduled days/times (evenings, weekends); otherwise, shifts range from as early as 7:30 am – 6:30 pm, M-F partially remote with a few days to be in-office 

This role may be a fit if you have…

  • An associates or bachelor's degree in a related area preferred and/or equivalent combination of education and experience
  • An outgoing, go-getter mindset
  • An IT technical background and/or previous experience working in the IT department
  • Troubleshooting skills to support various types of software and hardware systems.
  • Solid communication skills, both verbal and written.
  • A basic understanding of networking (TCP/IP).
  • A high familiarity with mobile devices.
  • The ability to work independently and exercise reasonable judgment with, at times, minimal supervision

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day."

Connect With Us!

Company Website 

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn 

Twitter 

Facebook 

Instagram 

Araceli Richardson - Jr. Recruiter LinkedIn ( (

Job Tags

Full time, Work at office, Remote work, Weekend work, Afternoon shift, Early shift,

Similar Jobs

Planet Depos

Digital Court Reporter - Legal Audio / Visual Technician Job at Planet Depos

 ...varying audio, video, and technology issues both in-person and remotely. Develop and maintain a high-level understanding of departmental...  ...COMPENSATION: $22.00 - $24.00 per hour BENEFITS: ~ Medical ~ Dental ~ Vision ~ Voluntary Term Life Insurance ~... 

Avera Health

Behavioral Health Technician II | Acute Unit Job at Avera Health

 ...hardship to the employer. Required Education, License/Certification, or Work Experience: ~ Bachelor's Psychology, Social Work, criminal justice, education, behavior analysis, health or social sciences, counseling, alcohol studies, liberal arts, or any other human... 

Preferred Parking Service, LLC

Parking Enforcement Needed Job at Preferred Parking Service, LLC

 ...Job Description Job Description Local parking company is seeking full-time parking operations specialists to enforce on our parking lots and in our garages. This position is 1st shift and weekends are required. Your days off will be through the week. You must have... 

Petco

Animal Care Specialist Job at Petco

 ...you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and... 

SCP Health

Emergency Physician Assistant Job at SCP Health

 ...time off * Vision insurance Medical Specialty: * Emergency Medicine Schedule: * 12 hour shift Ability to commute/relocate...  ...(Required) Experience: * current emergency medicine physician assistant: 1 year (Required) License/Certification: * physician...