Job Description

We’re looking for a positive and professional hotel guest service agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications:

• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• Marriott experience preferred (FOSSE)
• Prior hotel experience required

About Company: Relax and enjoy an effortless stay at the newly redesigned upscale Courtyard by Marriott Orlando LBV @ Vista Center. We are pleased to be a Walt Disney World Good Neighbor® Hotel, offering round-trip complimentary shuttle service to the Walt Disney World® Resort transportation center. Our premier location is conveniently close to all your favorite attractions and shopping, including Disney Springs®; Universal Orlando Resort®; SeaWorld Orlando®, Premium Outlets, and much more.

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