Job Description
As an IT Support Analyst III, you will be responsible for providing quality technical support to a varied client base. You will focus on escalation-level support involving Windows servers, Active Directory, Azure environments, and Microsoft 365. You will diagnose and troubleshoot problems across a range of disciplines, including apps, network, server, email, and cloud. You will act as an escalation point for help desk support analysts and must possess strong communication skills. Most importantly, you must have excellent problem-solving skills and be able to prioritize tasks based on urgency. We’re looking for people who take pride in doing quality work, who can both teach and learn from those around them. In addition to escalation and product-specific support, you will be involved in projects for new and expanding deployments and implementations in small and mid-sized business environments. Our ideal candidate will have experience with Active Directory, Group Policies, server hardware, Veeam, Azure, and Microsoft 365.
Responsibilities
Qualifications
Education/Experience/Certification Requirements
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