Job Description

Role Summary: This functional Manager role is responsible for leading the day-to-day ISO 9001:2015 Quality Assurance function of the Springville, UT site in support of the site’s Annual Operating Plan (AOP) and all associated performance objectives. This role leads all quality assurance and quality control activities and processes for the site’s quality program to ensure compliance with all applicable customer order requirements, and standards, a safe work environment, employee development and engagement, quality process execution resulting in a quality product, and adherence to the project execution plan supporting on-time delivery to customers. This leadership role must demonstrate and coach enterprise leadership mindset behaviors, facilitating a process transformation and cultural transformation across the Springville site.

Travel is expected to be less than 10%.

Responsibilities:

• Provide leadership as well as strategic and tactical direction to the Quality Assurance team in support of the Springville business objectives. The Quality Assurance team is responsible to effectively establish, direct, and implement the site Quality Assurance Program and is charged with the ownership to ensure compliance to all applicable standards and all relevant Flowserve policies and procedures.
• Lead site-wide efforts to drive process and product defects out of the daily work activities and deliverables.Implement an effective root-cause analysis and corrective action management program to ensure causes of defects and escapes are thoroughly understood and corrective and preventative actions are implemented and sustained.Drive the adoption of poka-yoke solutions where possible.
• Actively support the development of a vibrant Health, Safety and Environment (HSE) culture across the site.Support the growth of HSE programs, execute improvement activities, and facilitate cultural change to drive achievement of all HSE objectives.
• Establish and maintain an effective team communication and performance management process to ensure daily visibility to team performance, confirmation of standard work processes, proactive and robust problem solving of deviations, and on-going coaching and continuous improvement.
• Drive the deployment of Lean principles and partner with the site CI Manager to continually analyze and improve all internal Quality Assurance and Quality Control processes to drive waste out of the system, shorten order shipment lead-times, and deliver greater value to customers.Ensure the team is leveraging Lean training and coaching opportunities and fostering a Lean culture through on-going Lean projects, problem solving methods, and daily work management systems.
• Develop a culture of employee engagement, diversity and inclusion, accountability, and job satisfaction to make the Springville site an employer of choice.Attract, identify, develop, and retain organization talent in an ongoing effort to support the talent management philosophy of the site. This includes all facets of talent acquisition, performance management, succession planning, role clarity, and employee learning and development.Lead the implementation of employee training programs and career development activities so that the team is continually enhancing their performance capabilities.Continuously evaluate the team structure, staffing levels, and capabilities to ensure the resources are adequate for current and proposed operating plans.
• As a site leader, demonstrate unwavering commitment to the Flowserve Values and Behaviors, driving a culture of high-performance in the way we think, act, and operate.Maintain strict adherence to the Flowserve Code of Conduct, and flow down the same expectations throughout the Quality organization.

Requirements:

• Bachelor’s degree in an engineering, operations, or business-related field or at least seven years of quality assurance leadership experience in an engineered manufacturing business may be accepted in lieu of a degree.
• Demonstrated success leading or working in the ISO 9001:2015 quality program.
• Strong root cause problem solving and analytical skills according the DMAIC framework or similar, with demonstrated ability to make critical decisions and sustainable improvements.
• Strong communication skills (verbal, written, and public speaking)
• Strong organizational and interpersonal skills, with ability to listen, understand and lead others.
• Experience working with QualityQuest/ PowerBI/ Excel.
• Demonstrated ability to motivate, inspire teamwork, and to consistently acknowledge contributions by others.

Preferred Experience/Skills:

• Certified Manager of Quality/Organizational Excellence (CMQ/OE) or similar.
• CIP Green Belt training and/or Lean Manufacturing experience.

Req ID : R-10852

Job Family Group : Operations

Job Family : OP Quality Assurance

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