Job Description

Job Description

About the Role:

We’re seeking a Salesforce Adoption & Training Specialist on behalf of our Calgary-based client to support their internal Salesforce rollout and user enablement strategy. This is a 3-month contract, based onsite in Calgary, with some flexibility offered.

This role is ideal for a Salesforce Certified Administrator who thrives at the intersection of technology and people; someone who can train users, boost adoption, and work hands-on with light configuration while driving a human-centred change approach.

Key Responsibilities:

• Serve as the go-to Salesforce expert for business users
• Develop and deliver engaging training content (videos, guides, Trailhead recommendations)
• Conduct one-on-one and group training sessions, both scheduled and ad hoc
• Support user adoption by identifying usage gaps and recommending improvements
• Configure reports, dashboards, and permission sets (no flows or development work)
• Collaborate with team leads to prioritize backlog items and shape a rollout plan
• Translate business requirements into clear, actionable input for technical teams
• Lead meetings, gather feedback, and communicate effectively with users and leadership
• Apply Human-Centred Change principles to ensure smooth adoption and user satisfaction

Qualifications:

• Salesforce Certified Administrator (required)
• Proven experience in user training, Salesforce adoption, and change enablement
• Confident communicator able to engage with end users and lead meetings
• Strong skills in creating training materials (videos, documentation, curated learning paths)
• Hands-on experience configuring Salesforce UI features (reports, dashboards, layouts, permission sets)
• Highly organized with the ability to create rollout strategies and manage training delivery

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