Job Description

A leading HVAC service provider in the DMV seeks a highly organized and detail-oriented Dispatcher to join their team. The Dispatcher plays a crucial role in coordinating HVAC service calls, ensuring efficient scheduling of technicians, and maintaining clear communication with customers. This position requires strong multitasking abilities, excellent communication skills, and a customer-first mindset.

Responsibilities:

• Schedule and dispatch HVAC technicians to service calls, installations, and maintenance appointments.
• Communicate effectively with customers regarding appointment times, technician status, and service updates.
• Prioritize emergency calls and adjust schedules as needed to meet customer demands.
• Maintain accurate records of service calls, work orders, and technician assignments in the dispatch system.
• Collaborate with technicians to ensure they have the necessary information and equipment for each job.
• Monitor job progress and follow up with customers to ensure satisfaction.
• Handle customer inquiries and resolve scheduling conflicts professionally.

Qualifications:

• Previous experience as a dispatcher, preferably in the HVAC, plumbing, or service industry.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to handle high-pressure situations and prioritize tasks effectively.
• Proficiency in dispatch software, scheduling tools, and Microsoft Office Suite.
• Customer service experience with a positive and professional attitude.
• Knowledge of HVAC terminology is a plus but not required.

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