Job Description

Director, ITAM Product Owner (ServiceNow)

Full Time

Jersey City, NJ (Hybrid)

No 3rd Party Resumes Please

In this role, you will be accountable for the end-to-end product lifecycle of ITAM solutions, including hardware and software asset management. You'll work closely with internal technology (including but not limited to ITAM Governance and Process Owners), cyber security and business stakeholders to define and deliver on a product vision that ensures compliance, cost optimization and achievement of business outcomes.

Key Responsibilities:

• Strategic Leadership: Own the ITAM product strategy and roadmap within ServiceNow, aligning capabilities to enterprise asset management, regulatory and audit requirements. Overlay integration efforts with overall product strategy and objectives.
• Stakeholder Engagement & Communication: Serve as the primary liaison between business users, enterprise asset management, architecture, and ServiceNow Platform teams.
• Backlog & Prioritization: Translate business needs into detailed requirements and prioritize features in the product backlog.
• Risk Management & Security: Ensure compliance with industry standards, regulations and best practices. Anticipate, track and escalate risks as required.
• Reporting & Analytics: Drive continuous improvement and make key decisions through product analytics and user feedback.

Must-have

• 10+ years of experience in enterprise IT, with at least 5 years of experience in IT Asset Management.
• 3+ years as Product Owner or Manager within a ServiceNow environment
• Bachelor's degree in information technology, business, or a related field
• In-depth knowledge of IT asset management best practices, software licensing, and compliance.
• Certified ServiceNow Administrator or ServiceNow ITAM certifications preferred

Nice-to-have

• Excellent leadership and team management skills.
• Proficiency in IT asset management
• Strong analytical and problem-solving abilities.
• Effective communication and negotiation skills.
• Agile Product Owner certification.

Job Tags

Similar Jobs