Customer Service Representative Job at LHH, New York, NY

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  • LHH
  • New York, NY

Job Description

Job Title: Customer Service Representative

Location: New York, NY

Type of Employment: 6 Months

In Office/Hybrid/Remote: Hybrid

Hourly: $26/hr - $28/hr based on years of experience

Job Summary:

LHH is working with a consumer goods organization to hire a temporary Customer Service Representative for 6 months. The qualified candidate should have prior customer service experience working with a commodity, utilizing an ERP system, and communicating with corporate buyers/customers. The hours are Monday through Friday 8AM to 5PM.

If this role is a fit to your background, please submit an updated resume for review.

Responsibilities:

· Receive orders via EDI and/or email from customers

· Manually input emailed orders into ERP system within 24 hours of receipt

· Ensure quantities ordered of possible for fulfillment

· Release orders to the warehouse for processing

· Review EDI orders ensuring accuracy before releasing the order

· Communicate with customers via phone and email regarding questions, concerns, troubleshooting, etc.

Required Experience:

· High School Diploma

· At least 2 years of related customer service experience

· Experience using an ERP system, Microsoft Dynamics a plus

· Proficiency in Microsoft Office Suite

· Excellent written and verbal communication skills

· Ability to multitask and work in a fast-paced environment

· Capacity to work independently efficiently

Job Tags

Hourly pay, Remote job, Monday to Friday,

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